Home to School Transport Autumn 2023 FVS Survey

Tell us your experience of home to school transport

Transport questions: For parent carers of children and young people at school or college who use any form of Travel Assistance including taxi/minibus, personal allowance, travel bursary, mileage allowance.

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* 1. How would you rate your overall experience with home to school transport this year?

Good

Fair

Poor

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* 2. Did you get your application in before 31st March 2023?

Yes

Don't know

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* 3. If your application went in after 31st March 2023 what was the reason?

Waiting for school/college place to be given (for example through the appeals process, admissions process, placement ratification etc

Delay in the EHC needs assessment process

I didn’t know about home to school transport before then

I knew about home to school transport but applied after the 31st March

N/A

Other (please specify)

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* 4. Was your application for pre or post 16?

Pre 16 (Reception-year 11)

Post 16 (year 12+)

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* 5. Have you had any difficulties with your child/young person’s home to school/college travel arrangements?

Yes

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* 6. If there have been difficulties what were these?

Request for home to school transport refused

Request for home to school transport agreed by Local Authority but not in place for start of term

Requested transport but offered travel allowance

Requested travel allowance but offered transport

Transport/travel allowance applied for but still awaiting decision

Taxi company or driver changed at short notice

Excessively long route (over the guidelines of 45 mins for primary and 75 for secondary) due to multiple pick-ups or location of pick ups

Personal Allowance mileage incorrectly calculated

Contradictory messages from Travel Assistance team

N/A

Other (please specify)

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* 7. Did you need to appeal?

Yes

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* 8. If you appealed, did you provide any additional information that was not in your original application?

Yes

N/A

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* 9. Was your appeal successful?

Yes

N/A

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* 10. Was home to school transport in place for the 1st day of term?

Yes

N/A

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* 11. If no did this prevent your child or young person attending the first day of term?

Yes

N/A

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* 12. How quickly was this resolved to enable your child to get to their education setting?

Within the first week

Within the second week

Over a month

Still unable to attend

N/A

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* 13. If your child/young person has contract home to school transport i.e. a taxi/minibus – when did you receive details of the arrangements such as transport provider, driver name, vehicle registration etc.

2 weeks or more before the start of term/start of transport

1 to 2 weeks before the start of term/start of transport

Less than a week before the start of term/start of transport

I did not find out the details until the transport turned up

N/A My child/young person doesn't receive contracted transport

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* 14. How did you find out the details for the arrangements of your child/young persons home to school transport?

Surrey CC sent me the provider details and the provider contacted me

Surrey CC sent me provider details and I contacted the provider

Only the transport company contacted me - no details sent from Surrey CC

I had to call Surrey CC transport team to find out the details

I was unable to find out the details despite calling the transport team

The provider remained the same and I communicate directly with them

N/A my child/young person doesn't receive contracted transport

Other (please specify)

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* 15. If you have experienced challenges with home to school transport this year what has the impact of these had on your family? (Please tick all that apply)

Loss of earning due to being unable to work and/or having to reduce work hours

Financial difficulties

Unable to get siblings to school on time

Mental stress and anxiety

Loss of education

Negative impact on relationship with spouse/partner

Negative impact on other relationships i.e. siblings, other family members etc.

N/A

Other (please specify)

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* 16. Has your experience of home to school transport been better this year in comparison with last year

Yes

Very much the same

N/A I didn't use transport last year

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* 17. What would you say has improved most since last year? (Please tick all that apply)

Communication about how and when to apply

Communication about when to expect information about application

Smoother application process

Responsiveness to calls and emails

Communication about the transport arrangements

No change from last year

N/A I didn't use home to school transport last year

Any other comments/examples

Home to School Transport Autumn 2023 FVS Survey

Tell us your experience of home to school transport

Question Title

* 1. How would you rate your overall experience with home to school transport this year?

Question Title

* 2. Did you get your application in before 31st March 2023?

Question Title

* 3. If your application went in after 31st March 2023 what was the reason?

Question Title

* 4. Was your application for pre or post 16?

Question Title

* 5. Have you had any difficulties with your child/young person’s home to school/college travel arrangements?

Question Title

* 6. If there have been difficulties what were these?

Question Title

* 7. Did you need to appeal?

Question Title

* 8. If you appealed, did you provide any additional information that was not in your original application?

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* 9. Was your appeal successful?

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* 10. Was home to school transport in place for the 1st day of term?

Question Title

* 11. If no did this prevent your child or young person attending the first day of term?

Question Title

* 12. How quickly was this resolved to enable your child to get to their education setting?

Question Title

* 13. If your child/young person has contract home to school transport i.e. a taxi/minibus – when did you receive details of the arrangements such as transport provider, driver name, vehicle registration etc.

Question Title

* 14. How did you find out the details for the arrangements of your child/young persons home to school transport?

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* 15. If you have experienced challenges with home to school transport this year what has the impact of these had on your family? (Please tick all that apply)

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* 16. Has your experience of home to school transport been better this year in comparison with last year

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* 17. What would you say has improved most since last year? (Please tick all that apply)

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* 18. Any other comments